An Experiential Learning Activity to Teach the Main Quality Function Deployment Matrix
Danilo Sirias

The main quality function deployment (QFD) matrix is a tool used to translate customer requirements into design specifications and is taught in most production and operations management courses. One of the challenges in teaching this tool experientially is that the examples provided by textbooks are not appropriate for the previous knowledge students have at the point when they are taking a production course. The purpose of this paper is to show a process that can be used in class to teach QFD by designing business courses to ensure students gain the skills needed to become successful professionals.

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