Effect of Non Defensive and Respectful Reaction as A Way of Conflict Resolution Techniques on Organization Performance in the Banks and Financial Institutions in Kakamega Central Distirct
Wanyama N. Rebecca, Otuya I. Willis
Abstract
Human resource managers are consequently faced with challenges of managing change leading to sprouting of a
variety of conflicts within organizations. Challenges facing human resource managers require their specialized
training to facilitate handling of the emerging issues in workplaces. Therefore the purpose for this study was to
establish the effect of conflict resolution techniques on organization performance in banks and financial
institutions in Kakamega Central District. The specific objective was: To establish the effect of non-defensive and
respectful reactions as a tool of conflict resolution on organization performance. The study adopted both
quantitative and qualitative research designs employing descriptive survey method. Six banking and financial
institution comprising of a population of 140 respondents was targeted. Simple random sampling was used to
select the banks and financial institution and a sample of 42 respondents. The data collected was analyzed
quantitatively using statistical package for social sciences (SPSS) program version 22. Data from questionnaires
was analyzed using descriptive statistical technique then represented using tables and graphs.
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